Returns & Exchanges
At Groundies, we want you to be completely satisfied with your barefoot experience, which is why we offer a 14-day return period for all unworn footwear and accessories. If your items aren't a perfect fit, our streamlined process ensures a quick exchange or full refund to your original payment method.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Pack Your Items
Place the unworn shoes in their original packaging, ensuring all tags are attached and the box is securely sealed for transit.
Attach the Shipping Label
Download and print your prepaid return shipping label from the portal, then affix it clearly to the outside of your package.
Drop Off and Track
Hand your package to the designated courier service and keep your tracking receipt until your refund or exchange has been processed.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing